Terms & Conditions
This website has been created to provide information about our professional private services in Italy. You may only use this website to browse the content, make inquiries about our services or book with Selected Tours Italy, and not for other purposes. Any unauthorised use of this site or of any of its elements constitutes a violation of intellectual property laws. The user accepts complete responsibility for his or her use of this site.
You shall not: post, transmit or disseminate any information on or via this website which is or may be harmful, obscene, defamatory or otherwise illegal, or may cause an infringement of the rights of any other; make any other unauthorised, false or fraudulent booking; use any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or functionality of this website including but not limited to uploading or making available files containing corrupt data or viruses via whatever means; deface, alter or interfere with the appearance and layout of this website or the underlying software code; take any action that imposes an unreasonable or disproportionately large load on this website or related infrastructure.
The Selected Tours Italy name, logo and all related product and service names, design marks and slogans are the trademarks or service marks of Selected Tours Italy, and may not be used without the prior written consent of our company.
Also, by using our website you accept the terms and conditions contained in these clauses.
Tour Planning Costs
Included in your total package cost are fees for research, itinerary preparation, arrangement costing, currency transfers and booking procedures. In the event of cancellation, these fees are not refundable and are front-ended. Your payment of a deposit or partial or full purchase price constitutes your acceptance of and liability for these expenses.
Selected Tours Italy tour documents will be available for download and printing within two (2) weeks of receipt of your final payment. It is the sole responsibility of the client to have all necessary paperwork. Selected Tours Italy accepts no responsibility for any changes or cancellations that result from the client’s failure to produce the necessary documentation for travel. This includes a valid passport and visa (if required).
Reservation and Payment Policy
In order to secure customized arrangements for your trip, you will be required to provide Selected Tours Italy with a deposit of 30% of the total tour cost for each participant. This amount may need to be increased if your booking includes accommodations or vendors who have required a larger deposit (e.g. for high season or very limited space). The balance will be due no later than 30 days prior to the commencement of your first service. If the balance is not received 45 days prior to the beginning of the tour, and special arrangements have not been made, the land portion of your booking will be canceled. Bookings made within 30 days of departure must be paid in full at the time of booking. Payments may be made by wire transfer, PayPal, Visa or MasterCard. Upon paying either the deposit or the full tour payment (whichever comes first), the client accepts and is bound to the terms and conditions set forth in this agreement. Please take note of your minimum deposit amount, the amount of your balance, and your final payment date. These will be communicated to you by Selected Tours Italy.
Credit Card Fees
Selected Tours Italy reserves the right to charge a fee for accepting payment by credit card, depending on the type of booking. Clients will be informed in advance about the exact amount of the fee, if applicable. Some credit card companies add a processing fee to monies that are sent internationally. This charge is a business decision on the part of the credit card company and has nothing to do with Selected Tours Italy.
Changes to Reservation
After the itinerary is set and a deposit has been received, an administrative charge of €50 Euro per person will be applied per change in reservation that is made by Selected Tours Italy at your request. Changes to reservations that you initiate within 60 days of departure are subject to cancellation penalties set out below. Alternate Changes to Reservation – After the itinerary is set and a deposit has been received, one client-requested change to the program will be accepted without a fee from Selected Tours Italy. After that, however, an administrative charge of €50 Euro per change in reservation will be levied by Selected Tours Italy for all changes made at your request. This fee is on top of any increase in cost or supplier cancellation penalty that a change may engender.
In the event you need to cancel your tour with Selected Tours Italy, you must advise us in writing as soon as possible. If you do cancel, the following amounts are non-refundable: Cancellation after your deposit has been received but before 30 days prior to departure: minimum of 30% of the total cost, more if components of your tour were secured with non-refundable deposits. Cancellation from 29 to 15 days prior to departure: 50% of total cost. Cancellation less than 14 days prior to departure, or no show: 100% of the total cost.
Claims or refunds
Selected Tours Italy will not give refunds for any unused travel services, or unused portion of a tour, nor will Selected Tours Italy exchange the price or value of unused travel for alternate arrangements. If you should have cause for complaint during your holiday, please notify our local supplier or operator immediately. Selected Tours Italy provides the local contact information on each voucher in your travel documentation section.
Selected Tours Italy shall not be liable for any claims, losses, damages, costs, expenses, delays or loss of enjoyment of any nature or kind whatsoever, to you or your traveling companions or group members resulting from events beyond our or a supplier’s control including but not limited to acts of God, strikes, lockouts or other labor disputes or disruptions, wars, blockades, insurrections, riots, earthquakes, flight and ferry cancellations or interruptions, weather conditions, floods, or acts or restraints imposed by government authorities. It is strongly
recommended that you acquire trip cancellation-interruption insurance to provide coverage for possible weather or otherwise related cancellations
All hotels are subject to availability. Due to the limited capacity of many of the hotels Selected Tours Italy offers in its land packages, Selected Tours Italy cannot guarantee that every hotel will be available at the time of your booking. Therefore Selected Tours Italy strongly recommends that all travelers book well in advance of their planned departure date. Selected Tours Italy reserves the right, if necessary, to select alternate hotels of an equivalent or superior nature to those already described in this itinerary. Selected Tours Italy classifies hotels included in its packages using the internationally accepted terms Standard, Superior, Luxury and Deluxe. These classifications may not correspond with the local tourism industry’s official classification or nomenclature. Different nations have different standards that pertain to tourist accommodations, amenities and services. This is particularly true outside of major urban centers. King beds are often not available, and often two single beds are pushed together to create a double/queen size bed. Water, power, Internet availability and the quality of some services may vary and/or be less than would be expected in North America. Selected Tours Italy shall not be responsible for any loss, damage, injury or inconvenience resulting from these different standards, but reminds you that when in Rome, do as the Romans do.
It is the responsibility of the traveler to reconfirm and arrive at the airport or ferry terminal well in advance of the time of the flight or the ferry. Selected Tours Italy is not responsible for any changes in the itinerary if the client misses any flights or ferries and the client will assume any additional transportation or accommodation costs needed to resume their holiday. Selected Tours Italy does not take responsibility for any flight or ferry omissions, substitutions or changes in scheduling by the airlines or ferry companies that may result in cancellations or changes to travel times.
Selected Tours Italy acts as an agent only in negotiating arrangements between you and the owners or contractors who provide accommodation, cruises, transportation, sightseeing or other services included in a tour. Selected Tours Italy is not responsible for, nor has any control over, the quality of any such services, or for the providers’ failure to deliver any such services, or for any injury or loss or damage of personal property, however caused. Selected Tours Italy reserves the right to cancel a tour or modify the travel service you have purchased by substituting services, varying the itinerary or otherwise. In all cases you will receive a comparable or superior product.
Selected Tours Italy strongly recommends that you protect your investment and yourself by obtaining adequate insurance for such items as trip cancellation/interruption, foreign medical assistance and care, and baggage loss or damage. Selected Tours Italy accepts no responsibility for these items. If you would like a referral for the purchase of travel insurance in the United States or other countries, please ask us.